Article 1 - General provisions

These General Conditions of Sale apply, without restriction or reservation and define the rights and obligations of the parties in connection with the reservation of Home Chic Home Apartments offered by Thomas Benzazon (Individual entrepreneur, registered under SIREN 521524256) "The Provider" indicated in the conditions under the trade name "HOME CHIC HOME" to consumers "The Customer".

The contract is subject to the status of furnished tourism rentals. Rentals are concluded as a temporary residence. The premises may not be used as a main or even secondary residence. The Customer may not carry out any commercial or professional activity there on a regular or occasional basis, except by agreement with the owner.

The Customer may not rely on the legal provisions applicable to residential leases, in particular with regard to staying in the premises.

The Customer is required to read it before making any reservation. The choice and reservation of a Home Chic Home Apartment is the sole responsibility of the Client.

The Customer declares to have read these General Conditions of Sale and to have accepted them before the conclusion of the contract for the supply of the Home Chic Home Apartments. The validation of the reservation by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale.

These general conditions also include the Customer Charter for the protection of personal data. By accepting these general conditions, the Customer expressly accepts the provisions of this Charter.

These conditions apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for the Home Chic Home Apartments.

In the event of a reservation through a third party (Airbnb, Booking.com, etc.), the T&Cs of the latter replace the present T&Cs of the Service Provider. The Service Provider's GCS must then be understood and used as GLC (General Rental Conditions), which must also be respected.

Article 2 - Reservation

Reservations can be made by the Customer on the Service Provider's website (www.homechichome.fr) or directly by telephone or email.

The process leading to the reservation of one or more apartments includes the following steps (non-exhaustive):

Entering dates of stay

Choice of accommodation

Entering the number of people staying in the chosen accommodation

Tariff selection

Confirmation of stay

Entering personal data and payment data

Confirmation of payment

Notification to the Customer of the proper consideration of his reservation (by a dedicated screen on the site, then by a summary email)

For any reservation, the name of the carrier of the means of payment must be identical to that used during the reservation. To this end, the Service Provider reserves the right to ask the Customer for a photo of himself with the means of payment in hand. In case of doubt and inconsistency, the Service Provider cannot be held liable and may unilaterally cancel said reservation without any penalty.

The full amount of the stay will be debited on the day of the reservation.

It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

The Reservation will only be considered final after the Service Provider has sent the Customer confirmation of acceptance of the order and after receipt by the latter of the full price and after receipt by the latter of the full deposit due.

The prices indicated are per apartment for the number of person(s) and the date(s) selected.

The prices are confirmed to the Customer in the amount including tax, in the commercial currency of our apartments, namely the Euro, and are only valid for the duration indicated on the site.

All reservations, whatever their origin, are payable in the local currency of our apartments, i.e. in Euros, unless special provisions are indicated on site.

The conversion into foreign currency is given for information only and is not contractual.

Unless otherwise stated, additional services (additional cleaning, late departure, etc.) are not included in the price.

The prices take into account the tourist tax applicable on the day of the order and any change in the rate applicable to the tourist tax will be automatically passed on to the prices indicated on the date of invoicing.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.

All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.

Article 3 - Payment

Payment for all services is made directly on the Service Provider's website or directly with the Service Provider on site if prior agreement.

The price is payable in cash, in full on the day the Customer places the reservation, according to the terms specified in the "Booking Conditions" article above, by way of secure payment by bank card: Visa, MasterCard, American Express, other payment cards.

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions listed above, to suspend or cancel the reservation ordered by the Customer and/or to suspend the performance of its obligations.

The Customer communicates his bank details by indicating directly, in the area provided for this purpose, the card number, without spaces between the figures, as well as its validity date and the visual cryptogram. The communication of the identification numbers and validity date of the credit card is secured by an SSL (according to the standards in force) and PCI type encryption and protection of banking data. The Customer's payment card is also subject to a validity check by the various stakeholders and partners and may be refused for various reasons: card stolen or blocked, ceiling reached, input error, etc.

In this case, it will be up to the Customer to contact the bank issuing the means of payment in question directly, or with the establishment for transmission of another means of payment and this for confirmation of the effectiveness of his reservation.

The means of online payment available are expressly mentioned on the site, the enumerated list being subject to change.

The credit card used for payment may be requested by the establishment upon the Customer's arrival.

When the Customer hands over the credit card that gave rise to the payment, the establishment may request the presentation of an identity document for the purposes of preventing credit card fraud.

Payment methods for long-term stays (more than 28 nights)

Payment of the rent for long-term stays must be made no later than 1 month in advance. For example, for rent for the month of April, the rent must be paid no later than March 1st.

For long-term stays, transaction fees will be added for credit card payments: 2% for European Economic Area cards and 4% for international cards (including UK bank cards). There are no fees for payments by wire transfer.

Article 4 – Arrival / Deposit

A deposit (deposit) may be requested before arrival to cover any damages.

This deposit can be paid by credit card (this is a pre-authorization on your credit card, you will receive a secure link).

This pre-authorization will be canceled on the day of departure (at the latest 7 days after departure) if no damage has been observed in the accommodation during your stay.

If the security deposit proves to be insufficient, the Customer agrees to pay the difference on supporting documents provided by the Service Provider or its representative.

Upon arrival, the Customer must be able to present a valid identity document (with the same name as the one on the reservation) whose information Home Chic Home will keep.

The Customer must contact him upon arrival if he has anything to report in the Apartment.

Upon arrival, unless otherwise agreed by the Service Provider, the Customer may not demand to occupy the room before 4 p.m. Departure must be before 11 a.m. at the latest. The loss of a badge or a key will be charged 50€.

Deposit for short-term stays (less than 28 nights)

The amount of the deposit will be indicated on your booking confirmation.

Deposit for long-term stays (more than 28 nights)

The amount of the deposit is equivalent to 1 month's rent. The deposit must be paid no later than 3 days before arrival.

Article 5 - Cancellation / Modification

The Customer is reminded, for hosting services, in accordance with Article L. 221-28, paragraph 12, of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 222- 18 of the Consumer Code, which is excluded for contracts relating to the provision of accommodation services which must be provided on a specific date or for a specific period.

The special conditions of the reservation specify the terms of cancellation and/or modification of the reservation.

These conditions only apply to reservations made online on our website or by telephone.

For reservations made on partner sites (Airbnb, Booking.com, etc.), refer to their specific conditions.

Cancellation conditions for short-term stays (less than 28 nights)

You can cancel your reservation for free up to 7 days before your arrival.

You will have to pay the total amount of the reservation if you cancel within 7 days of your arrival or if you do not show up at the establishment.

In the event of interruption of the stay (ie in the event of the Customer's unexpected departure) no refund will be made.

Cancellation conditions for long-term stays (more than 28 nights)

You can cancel your reservation free of charge up to 30 days before your arrival.

You will have to pay 1 month's rent if you cancel within 30 days of your arrival or if you do not show up at the establishment.

If you cancel after the start of the stay, the following 30 nights are non-refundable.

In the event of cancellation by the Service Provider, a 100% refund will be made.

Modification

Subject to availability and at the discretion of Home Chic Home, the length of stay may be extended, without obligation to stay in the same apartment or at the same price.

If the new date requested leads to a shortening of the stay, this will not give rise to a refund or a modification of the balance provided for on arrival.

Any stay started, interrupted or shortened cannot give rise to any refund. Any modification made to a reservation made through a partner must be modified by the latter exclusively.

Article 6 – Responsibilities - Rules

Responsibilities

The Customer is solely responsible for the choice of the Apartment he has reserved via the www.homechichome.fr website and for their suitability for his needs.

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the Customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.

The Customer is also solely responsible for the information communicated in the context of the reservations made, so that he must bear full responsibility for any communication of erroneous or fraudulent information.

The Customer undertakes to comply with French legislation and regulations, as well as the clauses stipulated in these General Conditions of Sale. In case of default by the Customer, the latter will be held responsible for any damage caused by him to HOME CHIC HOME establishments and/or to any third party.

The Customer undertakes by making a definitive reservation to pay the full price (including taxes).

Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation at the Customer's expense, without prejudice to any compensation action against him.

In application of French legislation and regulations, the Client will be asked on arrival at the Apartment to present an identity document in order to verify his origin. If it turns out to be of foreign origin, it will then be mandatory to complete a police file. According to the regulations, the data is kept for 6 months.

The Customer accepts and undertakes to use the apartment as a good father. Also any behavior contrary to morality and public order will lead the operator to ask the Customer to leave the establishment immediately without any compensation and/or without any refund if payment has already been made.

Rules

As a reminder, our apartments are located in residential buildings. We therefore count on your discretion and respect for the co-ownership and the neighborhood.

Unless expressly provided otherwise, the apartments are made available from 4 p.m. or 5 p.m. on the day of arrival (time specified in the booking confirmation) and the Customer must leave the apartment before 11 a.m. on the last day of the reservation.

It is strictly forbidden to smoke in the apartments (even at the window) and within the premises of the HOME CHIC HOME establishments: common areas, building entrances, stairs, elevators. This also includes electronic cigarettes.

Our animal friends are unfortunately not allowed in HOME CHIC HOME establishments.

The Customer will be held responsible for any damage, degradation, act of vandalism which may occur as a result of the occupation of the premises, committed on his own initiative or by the occupants or the personnel for whom he is responsible, both on the property , works and equipment furnishing the rooms and the common areas only on the Internet network made available to it, such as loss of data, virus, interruption of service. He will also be liable for any bodily injury, personal injury, assault or sexual abuse committed against an employee of the establishment or another client.

The also undertakes that the computer resources made available by the establishment (in particular computer equipment and the Wifi network) will not be used in any way for the purposes of reproduction, representation, provision or communication. to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the rights holders provided for in Books I and II of the Intellectual Property Code when this authorization is required. The undertakes not to consult any illegal content. The is also required to comply with the security policy of the institution's internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources. and to refrain from any act that undermines the effectiveness of these means.

HOME CHIC HOME establishments decline all responsibility in the event of theft, loss or damage to items belonging to customers during their stay.

The Customer undertakes to:

• respect the neighborhood so as not to cause any nuisance within the building of any kind whatsoever (no parties or evenings)
• no noise between 9 p.m. and 8 a.m.
• not admit into the apartment any foreign person who is not declared as occupant of the premises in the rental contract,
• not to engage in any illicit activity within the apartment,
• read and respect the exit guide communicated and posted on the door.

Any breach found will result in the immediate end of the stay in the apartment and any illegal activity will be the subject of a complaint to the police. The Customer cannot therefore claim any refund.

Article 7 – Complaints

Any complaint must first be sent by registered mail A/R to HOME CHIC HOME – 4 rue Durand – 34000 Montpellier, no later than 8 days after the date of occurrence of the event giving rise to the damage. After this period, no complaint can be taken into account.

Any legal action must imperatively be preceded by an attempt to settle the dispute amicably, so that the Customer agrees to contact the customer service department managed by HOME CHIC HOME, either at the above-mentioned address or by email.

In the event of a negative response, or in the absence of a response, the establishment concerned and the Customer will have the option of implementing an alternative dispute resolution method, such as conventional mediation or conciliation in court (Art. 1530 et seq. of civil procedure / Articles L.611-1 and following of the consumer code.

Article 8 – Applicable law – competent jurisdiction

Any dispute having a direct or indirect link with the execution of these General Conditions of Sale, relating to the reservation of one or more HOME CHIC HOME apartments, will be subject to French legislation and regulations and must be brought before the competent French courts. ; Already, the Customer having duly read all the provisions provided for in these General Conditions of Sale, he accepts that territorial jurisdiction, in the event of a dispute opposing him to HOME CHIC HOME, returns to the Courts of Montpellier, whatever their nationality.

These General Conditions of Sale are written in French.

In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 9 – Protection of personal data

Personal data is collected and processed in the strictest confidentiality and in accordance with the provisions of law n ° 78-17 of January 6, 1978 as amended relating to data processing, files and freedoms and of European regulation n ° 2016/679 of the April 27, 2016, relating to the protection of individuals with regard to the processing of personal data ("GDPR"), by HOME CHIC HOME, in its capacity as data controller and whose contact details are as follows: HOME CHIC HOME - 4, rue Durand - 34000 Montpellier

The Customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishment, its entities, its partners, its service providers (and in particular online payment service providers). The Customer authorizes to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on Home Chic Home under these general conditions and in connection with the Customer Charter for the protection of personal data. . In particular when paying online, the Customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The Customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the Customer consents to this transfer necessary for the execution of his reservation. Home Chic Home / Stripe.com in their professional capacity, are committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.

Article 10 – Pre-contractual information – Customer acceptance

The Customer acknowledges having had communication, prior to the immediate purchase or the placing of his order and the conclusion of the contract, in a clear and understandable manner, of these General Conditions of Sale and of all the information listed in Article L.221-5 of the Consumer Code and in particular the following information:

• the essential characteristics of the Apartment(s);
• the price of the Reservation and related costs;
• the cancellation conditions;
• information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
• the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of resorting to conventional mediation in the event of a dispute.