Terms of sales

General Terms and Conditions of Sale – Home Chic Home

1. About Welcome to Home Chic Home! These terms simply outline the rules of our collaboration. Our apartments are rented as furnished tourist accommodations for temporary stays. They are neither primary nor secondary residences, and no professional activity is allowed without prior agreement. The Client declares having read and accepted these terms before booking. Confirming the booking constitutes unconditional acceptance of these General Terms and Conditions of Sale. If the booking is made through a third party (Airbnb, Booking.com…), the third party’s terms prevail. However, our terms remain applicable as a complement, notably as General Rental Conditions.

2. Booking Bookings can be made easily via our website, by phone, or by email. They become final upon our confirmation and full payment (or deposit where applicable). The name associated with the payment method must match the Client for security reasons. Prices are quoted in euros including VAT and tourist tax, excluding extra options (extra cleaning, early check-in, late check-out, etc.). Bookings are personal and non-transferable. Subject to availability and at our discretion, you may extend your stay without guarantee of keeping the same apartment or rate. No refund will be made if you shorten your stay. Any modification via a partner must be handled directly by that partner.

3. Payment Payment is made in euros via secure credit card (Visa, MasterCard, Amex, others). For long-term stays (more than 28 nights), rent must be paid at least one month in advance. Transaction fees apply for European cards (2%) and international cards (4%), no fees for bank transfers. Non-payment may lead to cancellation without compensation.

4. Check-in, check-out, and security deposit Check-in is from 4 PM (or time specified in confirmation), check-out before 11 AM. A security deposit may be requested before arrival to cover any damages. It is taken as a pre-authorization on your credit card via a secure link sent to you. This pre-authorization will be released no later than 3 days after departure if no damage is observed. For long stays, the deposit equals one month’s rent and must be paid no later than 3 days before arrival. The Client must report any issues upon arrival. Presentation of a valid ID may be required.

5. Cancellation and modification For short stays (<28 nights), free cancellation is possible up to 7 days before arrival; otherwise full payment is due. For long stays (>28 nights), free cancellation up to 30 days before arrival; otherwise one month’s rent is due. No refund in case of early departure. Any modification is subject to availability and must be approved by Home Chic Home or the partner used.

6. House rules and respect Our apartments are in residential buildings. Please respect neighbors by avoiding noise after 9 PM. Smoking is prohibited in apartments and common areas; pets are not allowed without prior permission. Illegal activities or inappropriate behavior will lead to immediate termination of the stay without refund.

7. Liability The Client is responsible for proper use of the premises and equipment. Photos are indicative only; variations may occur. Home Chic Home cannot be held responsible for theft, loss, or damage to personal belongings.

8. Data protection Your data is processed according to GDPR and used only to manage your booking. You consent to this processing, including transfers to our service providers.

9. Complaints Any complaint must be sent by registered letter with receipt to Home Chic Home – 4 rue Durand – 34000 Montpellier, within 8 days of the incident. Complaints submitted after this period will not be considered.

10. Disputes French law applies. Any dispute falls under the jurisdiction of the courts of Montpellier.

General Terms and Conditions of Sale – Home Chic Home (SARL SIREN 882431372)